Duty of Care
Continuity Care’s Duty of Care Statement
Continuity Care staff have an obligation in their professional role of a duty of care to all of our clients. In some circumstances our staff may need to use their professional judgement to meet their obligations under legislation. Our staff also have a duty to inform you or others of information in certain circumstances.
The sorts of circumstances which our staff are legally obliged to act to meet their duty of care and duty to inform, and which may require our staff to share your personal information, even if you do not agree, include:
· When your safety or the safety of others is at risk
· When our staff become aware of criminal activity
· When required by law (we may receive a subpoena to provide information for a court)
· To meet our obligations under mandatory reporting to child protection agencies
· Or if you don’t have legal authority to give consent, but your parent, guardian or power of attorney give consent to share your information
Continuity Care’s Statement of Commitment to Quality and Safeguard towards Aged, People Living with disabilities and Children.
This statement reflects Continuity Care’s commitment to Quality and Safeguard, Safeguard towards Aged, People Living with disabilities and Children and to acting in everyone’s best interests and keeping them safe fulfilling our duty of care. We believe that Aged, People Living with disabilities and Children have a right to feel safe, and to speak out about their needs, in an environment that supports them to do so. We operate under a zero-tolerance policy for any form of abuse towards Elders, people with disabilities and children. Reports and concerns about abuse will be taken seriously and dealt with in accordance with our policies with relevant authorities address it on timely manner. We will uphold our legal and moral obligations to contact authorities regarding concerns about Aged, People Living with disabilities and Children. We value diversity. We are committed to supporting and valuing Aged, People Living with disabilities and Children and their cultural and linguistic diversity, gender diversity, sexuality, disability and identity. We have specific policies and procedures in place that support our staff to achieve these commitments.
· All contributions are charged in accordance with government guidelines.
· You or your Client Adviser/Client Facilitator can review your contributions at any time if your circumstances change.
· We will endeavour to invoice you monthly but reserve the right to bill at different intervals.
· Our invoice will be evidence of your service usage and charges.
If you the client disputes any part of an invoice, please contact our Care Centre on 1800012273, setting out your objection/s to the amount of the invoice. If you the client and Continuity Care both agree that your enquiry is valid, the account will be credited by the agreed amount.
We offer you, the client, many ways to pay your invoices.
You can pay in advance or upon receipt of the invoice using the following methods:
· Credit card via Bpoint (a Bpoint receipt number will be provided)
· EFT via your internet banking (your internet banking provider will provide you with the receipt number)
· Direct Debit via EziDebit
· Cheque/money order made payable to
Payments can be posted to:
Continuity Care Australia Pty Ltd
5/9 Discovery Drive,
North Lakes, 4509
Refunds will be credited to the credit card (BPoint) or bank account (EFT or cheque) from which the payment was made.
Costs, funding eligibility and your ability to contribute will be discussed at your initial assessment with Continuity Care. We pride ourselves on affordability and transparency. Though costs will vary from person to person, according to your individual needs and budget, Continuity Care is committed to transparency about costs and contributions. We adhere strictly to the requirements of all State and Federal laws.