A Support Coordinator can support you by

Finds, or assist you to find services and service providers that best support your needs and goals

Negotiates with the service providers, develop service agreements, and creates service bookings with your choice of providers

Monitors your NDIS Plans and makes sure the outcomes are being met and spending is being used effectively

Advise plan managers on how your budget will be used and the breakdown of funds

Connects and assists you to connect with your LAC and NDIA Planners

Redevelops your goals prior to plan review

Assist you to connect to your community

Find Job/Volunteer or Education opportunities and find supports for you in doing these

Respond to a crisis or manage risks

Asking for support coordination

If you do not have Support Coordination as part of your plan and wish to have it added, ask your NDIS planner or Local Area Coordinator (LAC) for Support Coordination to be added. Your greatest chance of gaining Support Coordination is to give reasons why it will help you, you may wish to consider the reasons.

Some practical ways Support Coordinators might help you

Maintain/Build relationships. For example, assisting you to build relationships with your Community Access provider

Live more independently. An example of this might be finding suitable SIL providers that meet your needs

Build capacity to manage your relationships, plan, activities, medical and social needs. Finding your own provider, for example

Connecting you with possibilities and options that previously were not explored. For example, finding music therapy options

Connects and assists you to connect with your LAC and NDIA Planners

Levels of Support Coordination

Each of these levels of Support Coordination are funded differently and can be added to your plan depending on your needs, aspirations, goals and plans.

This level supports your ability to connect to informal services (eg. friends, family, or community groups), community supports (eg. volunteering, religious or cultural organisations) and funded services (eg. Physio). This includes all areas of your life, for example, your health, access to resources, community connection, meaningful activities.

Building capacity to use your plan, this may involve explaining and assisting you to use your NDIS plan and how to manage, implement and understand your plan. Increasing your independence and control of your supports and relationships to services.

This is a higher level of support coordination intended for those who require complex and specialist supports. A specialist Support Coordinator assists you to manage challenges within your support environment and make sure there is continuity of care.

Your limited experience exercising Choice and Control

If you need assistance to access your plan to build a range of supports that increases your choice and control including how to:

Choose providers

Giving feedback to your providers

Not having therapy done to you but being an active participant in your therapy

Provide compliments and feedback to your provider

Using your budget appropriately and understanding how to unpack it

Your disability
  • If you have difficulty communicating
  • A range of disabilities
  • Have high or changing health needs
  • Complex support needs
Your personal situation
  • Your personal situation
  • A range of disabilities
  • Are new to NDIS and its processes
  • Are experiencing changes in your needs and conditions
Your social situation/support network
  • Your family situation
  • Lack of community involvement
  • Little or no support networks
  • Your current living arrangements