Client Resources
Helpful information, clearly explained.
Browse approved information and practical guides that help explain rights, services and next steps.
Accessible information
Need information another way?
Ask about large print, translated information, Easy Read support or help from an interpreter.
Rights and responsibilities
Know your rights and the standards that guide support.
These official resources explain rights in aged care and the conduct expected of NDIS providers and workers.
Resource Library
Understand your care and support.
Resources shown here update automatically when an administrator publishes, edits, reorders or removes an item in WordPress.
Rights & choice
Client Rights and Responsibilities
Your rights, choices and shared responsibilities when receiving support.
Privacy
Privacy and Confidentiality
How personal information may be collected, used, stored and shared.
Feedback
Complaints and Feedback
Ways to raise a concern, give feedback and understand what happens next.
Safety
Incident Management
A plain-language overview of incident response, reporting and learning.
Your service
Service Access, Changes and Exit
What to expect when starting, changing or ending services.
Costs
Fees and Cancellations
Sample information about service charges, invoices and cancellations.
Pricing
Support at Home Pricing — July 2026
An easy-read guide to Continuity Care’s Support at Home service rates and pricing information.
Need help?
Information should support your choices.
Our team can explain service information in plain language and discuss accessible formats.