Clear answers for your next step.

Start with a conversation about what matters to you, where you live and the type of support you are considering. We will explain what information is needed and whether the request is within our current scope.

Yes. They can make an initial enquiry. Before sharing personal information or making ongoing arrangements, we confirm the person’s authority and obtain appropriate consent.

Continuity Care is based in Queensland. Service areas and capacity vary by service, practitioner and workforce availability, so we confirm location before accepting a referral.

Services include in-home care, community participation, supported living, care coordination, community nursing, allied health, support coordination and plan management, subject to current scope and availability.

We aim for continuity wherever practical. Worker matching and schedules depend on preferences, support requirements, availability, leave and service safety.

Yes. Contact the care team to review current arrangements. Changes depend on assessed needs, available funding, service scope and workforce capacity.

Care coordination is the organised management of a person’s health, social and community services so that the people involved in their care can work toward shared goals. It may involve coordinating healthcare professionals, allied health providers, community services, aged care, disability services, carers and other supports.

Case management generally involves assessing a person’s needs, developing a care plan, organising services, monitoring progress and reviewing outcomes. Care coordination focuses on ensuring the different people and organisations involved in care communicate and work effectively together. Within the Continuity Care Model, the two functions work together.

Care navigation helps people understand available services and find the most appropriate pathway through health, social and community care systems. It can include identifying suitable services, understanding eligibility, making referrals and addressing barriers that prevent access to care.

A closed-loop referral is a referral process that tracks what happens after a referral is made. Instead of assuming that a person received a service, the referral can be followed through acceptance, engagement, service delivery and follow-up. This gives care teams greater visibility into whether identified needs have actually been addressed.

Predictive analytics can help care teams recognise patterns and emerging risks within available care information. Combined with assessment data, professional judgement and evidence-based tools, these insights can support earlier identification of people who may require additional assessment or intervention. Predictive analytics supports decision-making; it does not replace clinical judgement.

The model considers health alongside the social and environmental factors that can influence wellbeing. These may include housing, food, transport, financial circumstances, social connections, community participation and access to services. Care teams can then coordinate appropriate health and social supports around the person’s broader needs.

Yes. The Continuity Care Model places the person’s goals, preferences, circumstances and choices at the centre of assessment and care planning. Care is designed with the person and, where appropriate, their family, carers and multidisciplinary care team.

Coordinated care can be particularly valuable for people who have multiple or complex needs, interact with several service providers, experience chronic conditions or functional decline, require support to remain independent, or need assistance navigating health and social care systems.

The goal is to create continuity across health and social care so people receive coordinated support around their individual needs and goals. Ultimately, the model aims to help people achieve a better quality of life while enabling care teams and service providers to work together more effectively.

We support NDIS participants where the requested service is within our current scope, suitable, available and funded in the participant’s plan. We confirm provider and funding requirements before commencement.

Yes. We can explain general pathways, Support at Home service options and questions to consider. Eligibility and funding decisions are made through the relevant government assessment process.

Prices depend on the service, funding pathway, time, location and individual arrangement. We provide or confirm the applicable current price and written agreement before services begin.

Personal information is handled for legitimate service purposes and shared only with appropriate authority, consent or legal basis. Ask for the current approved privacy information for full details.

Contact Continuity Care by phone, email or the contact form. You may involve an advocate or support person. Raising a concern should not disadvantage your access to respectful service.

Call Triple Zero (000) for an emergency. Continuity Care’s website and routine contact channels are not emergency response services.