NDIS Support Coordination · Queensland
Turn your NDIS plan into practical action.
Continuity Care helps participants understand their plan, connect with suitable supports, coordinate providers and build the confidence to make informed decisions over time.
- Queensland-based team
- Clear service agreements
- Choice-led planning
Our approach
Clarity, connection and capacity—not control.
A support coordinator works alongside the participant. The role is to explain options, help implement funded supports, strengthen service coordination and build the participant’s ability to direct their own plan.
Support coordination must be funded in the NDIS plan. The level and hours available are set by the NDIA. Continuity Care confirms service suitability, capacity and any conflict-management requirements before commencement.
What support may include
Support to understand, implement and use your plan.
Each service is individually agreed and subject to assessment, funding, suitability and current availability.
Plan understanding
Explain funded supports, budget categories, stated supports and important plan conditions.
Provider connection
Identify and compare potential providers without removing participant choice and control.
Service establishment
Help clarify service agreements, responsibilities, communication and practical start-up steps.
Coordination and problem-solving
Bring providers together, address service gaps and support continuity during change.
Budget awareness
Monitor utilisation patterns with the participant and identify risks of underuse or overspend.
Evidence and review preparation
Help organise service information, progress and emerging needs for plan conversations.
Focused on outcomes
More confidence to direct supports and pursue goals.
The focus is capacity building. We help make the system easier to navigate while supporting the participant to make decisions, strengthen relationships and manage future choices with increasing confidence.
Talk through your goals- 01A plan that is actively implemented
- 02Suitable services connected around goals
- 03Reduced gaps and clearer responsibilities
- 04Greater confidence managing providers and change
How it works
A clear path from conversation to coordinated support.
- 01
Meet and understand
Discuss goals, plan funding, current supports and priorities.
- 02
Map the plan
Identify actions, service gaps, risks and immediate decisions.
- 03
Connect and coordinate
Compare options, establish supports and clarify communication.
- 04
Build capacity and review
Monitor progress, solve problems and strengthen participant confidence.
Funding and pricing
Three NDIS levels may be funded.
The NDIS describes Support Connection (Level 1), Support Coordination (Level 2) and Specialist Support Coordination (Level 3). Your plan identifies what is funded. Continuity Care will confirm which funded level it can deliver before a service agreement is signed.
Request current pricingLevel 1 · Support Connection
Build confidence to connect with community, mainstream and funded supports.
Level 2 · Support Coordination
Build skills to understand and implement the plan, coordinate supports and direct services.
Level 3 · Specialist Support Coordination
Higher-level support for complex situations, delivered only where funded and an appropriately qualified specialist is available.
Important: Funding decisions are made by the relevant government agency. Service availability is not guaranteed until Continuity Care confirms scope, capacity, funding and a written agreement.
Common questions
Clear answers before you decide.
Contact our team if your situation is not covered here.
How is support coordination different from plan management?
A support coordinator helps implement supports and build capacity. A plan manager manages NDIS funding administration and provider invoice payments. A participant may use both when funded.
Will you choose providers for me?
No. We can help identify and compare options, but the participant retains choice and control.
Can you help when services are breaking down?
Within the funded role, we can help clarify issues, coordinate communication, identify alternatives and support continuity. Emergency and statutory responses remain with the appropriate services.
What do I need to get started?
Usually we need participant consent, relevant plan details, funding dates, current priorities and enough information to confirm suitability and establish a service agreement.
Start with a conversation
Let’s make the next step clearer.
Tell us what matters, what funding or referral you have and where you need support. We will respond honestly about scope, availability and next steps.